Privacy Policy

1. Introduction

Escapory ("we", "us", "our") is a watch repair and servicing business located at 53 Si Chan Road, Nai Muang, Khon Kaen 40000, Thailand. We respect the privacy of individuals who contact us, visit our website, or bring their watches to our workshop.

This policy explains what personal information we collect, how we use it, and what choices you have. If you have questions, contact us at [email protected].

This policy applies to our website at escapory.sbs and to personal data collected when you use our services or contact us.

2. Data We Collect

We collect personal data in the following ways:

• Contact forms: Name, email address, and optionally phone number and message content when you submit an enquiry.
• In-person visits: Name and contact details you provide when dropping off a watch.
• Service records: Details about the watch serviced (brand, model, serial number if provided) and the work performed.
• Website analytics: Non-personally identifiable data about how the website is used, collected via cookies (see section 5).

We do not collect payment card details through this website. Payments are handled in person at the workshop.

Legal Basis for Processing

• Contract performance: Processing necessary to provide the watch service you requested.
• Legitimate interest: Maintaining service records and responding to enquiries.
• Consent: Sending optional marketing emails where you have opted in.

Retention Periods

• Contact enquiries: retained for 12 months, then deleted.
• Service records: retained for 3 years to support warranty queries and repeat service history.
• Analytics data: aggregated and anonymised, retained for 24 months.

3. How We Use Your Data

• To respond to your enquiry and arrange or deliver the requested watch service.
• To keep a record of work performed on your watch for future reference.
• To send service completion notifications and collection reminders.
• To analyse website usage and improve the site's content and structure.
• To comply with legal obligations applicable to businesses operating in Thailand.

Data Sharing

We do not sell personal data. We may share data with:

• Analytics providers (e.g. Google Analytics) to understand website traffic — data is aggregated and anonymised.
• Legal authorities if required by Thai law or court order.
• No other third parties receive your personal information.

4. Data Protection Measures

• Website served over HTTPS with TLS encryption.
• Contact form data transmitted securely and stored on access-restricted servers.
• Physical service records kept in a locked storage area accessible only to Escapory staff.
• Staff are informed of data handling obligations and access is limited to those who need it.
• In the event of a data breach affecting your personal information, we will notify you within a reasonable time frame and take steps to contain and assess the incident.

5. Cookies

Our website uses cookies to function and to understand how it is used. Cookie categories include essential (required for the site to work), analytics (usage data), and preference (remembering settings). You can manage your cookie preferences at any time. See our Cookie Policy for full details.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019) and generally accepted data protection principles, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data where there is no lawful reason to retain it.
• Portability: Receive your data in a structured, readable format.
• Objection: Object to processing based on legitimate interest.
• Withdrawal of consent: Withdraw consent for marketing at any time.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

If you are dissatisfied with how we handle your data, you may contact the Office of the Personal Data Protection Committee (PDPC) of Thailand.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal data to us, please contact us and we will delete it promptly.

9. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the website or our services after changes constitutes acceptance of the updated policy.

10. Contact

Data controller: Escapory
Address: 53 Si Chan Road, Nai Muang, Khon Kaen 40000, Thailand
Email: [email protected]
Phone: +66 86 503 2918